review for Rite Way Auto Transport

Complete Review details by
  • Posted By :   
  • Posted On :   
  • Posted From :   California
  • Review Title :   Ridiculous service & tardiness
  • Star Rating :   
  • Rating:   1 Out of 5
  • Quote or Order ID :   
  • Origin :   California
  • Pickup :   Late
  • Destination :   Wisconsin
  • Delivery :   Late
  • Honesty :   Average
  • Knowlegeable :   Excellent
  • Hold Times/Promptness :   Poor
  • Overall Customer Service :   Poor

Review Description

I notified RiteWay of my request to have the vehicle arrive in Madison, WI, on December 28 in late November / early December. They assured me, that despite the holidays, it would arrive on time. The vehicle was not picked up until January 3, and has yet to arrive (Jan 8). The driver of my vehicle told me he was in Madison, but 20 miles away, and could deliver immediately if given permission to drive my car, and if I'd drop him back off at the original location 20 miles away. RiteWay has not contacted me ever since the dispatch and the dispatched driver is HORRID. He picked up my vehicle late, originally promised a Dec. 5 delivery date, and is late again for his Dec. 8 delivery. And he has asked me TWICE to meet him at a location other than the drop off location for me to pick up the car. The service is clearly delivery of my vehicle to a specified location, not to a 20 mile radius of my house where I am expected to pick it up without a car of my own. Additionally, the delays in pickup and delivery have left me for 10 days in Madison without transportation.

Total Review for Rite Way Auto Transport  : 36      View All