One good thing: They are a legitimate business. They won't pick up your car and disappear with it. One bad thing: Don't believe ANYTHING the women in the office tell you. They will say whatever you need to hear to get you to sign their on-line contract. After you sign that, all tunes change. Priority handling is only "an estimate." (1-4 days really means 1-2 weeks.) Paying extra for an inoperable vehicle to be transported door-to-door really means "as close to the door as we can get." We had to help the driver PUSH our car out of a large storage facility onto the road where the 18-wheeler was parked. When the car arrived at it's drop-off, there was only a woman available to help push, so the car was left "as close to the garage as possible." I had to pay someone else to finish transporting the car (after paying $1495 and waiting two weeks from start to finish). Would NOT use this company again!