I placed my order and was told it would take close to 5 days to find a truck for me. It took them 1 day. I was able to call them everyday for a status on my vehicle. Sometimes it would take them a while to get back to me (2 hours or so) but they always let me know where the driver was. I think I talked to just about everyone there and I spoke with Amanda 5 times and she never got tired of answering my questions (She is very friendly). Everyone was great and I recomend everyone to them. Go with them, you wont be sorry.