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OLSON Auto Express - Review
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Submitted by
Latre
from
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Subject
: I would most definitely use Olson Auto Express again just because of the service
This was my first experience with having to find a company to ship my car and it was nerve-wreaking! So many reviews to look through and companies to research in order to be confident that the transporting of my car would go smoothly. I intiallypicked another company- paid my deposit only to never hear from them- nothing was ever confirmed as far as a carrier for my car so I began to get nervous because i had a flight out of the city and needed my car to be shipped before i left. I finally called Olson Auto Express as a last result hoping that I could arrange a plan B, I spoke with Peggy who was very knowledgeable about the business and considering the small timeframe we had to work with she was very assertive and willing to assist me by all means. She jumped right on it to find me a carrier for my vehicle- she was like a life saver!! I was confident that she was going to see to me getting my vehicle and that all would go well! :)
She arranged it so that since the carrier would only be able to arrive after I flew out (because of the short notice) thay I could leave my car with a dealership whom they do business with as well and that it would still get to me sooner than the other company that I intially was going to go with estimated.
Through the whole process Peggy was available to answer any of my questions and she was very courteous!! I felt like she cared about me as a customer. My car was not picked up on time due to an issue out of her control and I was made aware immediately however, she did not let that stop the process she worked diligently to find a new carrier for the car the very same day!! And instead of it being on a open carrier my car was put on an enclosed carrier for the same price (it was a cancellation)
I would most definitely use Olson Auto Express again just because of the service- the promptness and the price! Thank you Peggy- My car arrived just how I left it!! :)
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Sent : 11/07/23 ,08:58:37 AM
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Submitted by
Darrell Bainter
from
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Subject
: Great Customer Service...Quick Booking Time
Once I decided to use a transport service instead of towing the car back myself, I spent almost 3 weeks researching companies. After seeing a trend of the same type of negative comments I almost changed my mind. I decided to use Olson Auto Express because they are a carrier as well as a broker. Regardless of the thousands of reviews the large brokers have, they are still people sitting in an office and may not know the little things about the business. Since Olson actually does some transporting themselves it made me feel more comfortable knowing they knew the ins and outs of the business. I did have some problems with the carrier they brokered to, but Peggy was very helpful throughout the process and kept me in the loop as to what was going on. Even with the lateness of the pickup and delivery due to the carriers equipment problems all worked out well and I would definitely call on Olson if I need their services in the future.
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Sent : 09/21/23 ,06:56:39 AM
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Submitted by
Rob L.
from
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Subject
: good service
Olson is a small family-owned business and is very easy to deal with. They are friendly and let you know right from the start whether or not they can assist you with what you need transported - they donot give you the run-around. They may be a bit higher priced, but we found that you get what you pay for - They have always come through for me (more)
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Sent : 03/21/23 ,05:36:29 AM
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Submitted by
Melissa P
from
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Subject
: amazing service
I cannot even believe how amazing the service was that we just received. Got a flat tire while up in Door County for the weekend and we do not live in the area. No where else was open on a Saturday, so we decided to stop here and I am so glad we did. They did not have our tire in stock but they called around and managed to find us one. They went to pick it up for us from the other place and installed it. Great job, Marcel and Elliot! (more)
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Sent : 08/09/22 ,12:23:20 AM
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Submitted by
Rob L
from
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Subject
: very professional and deliver on time
Olson is a small family-owned business and is very easy to deal with. They are friendly and let you know right from the start whether or not they can assist you with what you need transported - they do not give you the run-around. They may be a bit higher priced, but we found that you get what you pay for - They have always come through for me (more)
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Sent : 06/07/22 ,02:03:30 AM
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Submitted by
Laura Olson
from
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Subject
: Superior First Time for me!
I have never shipped my car before so knew nothing about the process - only heard horror stories. But Olson Auto was so good about explaining the process and never made promises. Rep Peggy said they are all about giving honest & thorough information to customers so they can make the best decision. Well, I did and went with Olson's. It was stress-free and if I ever have another car to transport I will definitely call them! (more)
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Sent : 12/13/11 ,17:18:28 AM
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Submitted by
Diane Alanis
from
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Subject
: Terrific job!
From my initial contact with a rep by name of Peggy, I felt secure and that my transport would be well taken care of. I was provided full and complete info so I didn't need to ask any questions - Thanks for your help! (more)
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Sent : 08/10/11 ,09:46:20 AM
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Submitted by
Diane Erickson
from
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Subject
: FANTASTIC SERVICE
I was very pleased with the price and the promptness of the pickup and delivery. Everything was explained so I could understand the process. I will use Olson's again if I ever need a car moved - Thank you (more)
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Sent : 06/09/11 ,14:51:49 AM
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Submitted by
Chad Cleven
from
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Subject
: Excellent job!
My experience using OLSON Auto Express was very good. After hearing various horror stories of untimely delivery it was a pleasure to deal with a company that did exactly what they said they would do.Very timely,friendly, very honest, would do business with them again.My car was picked o time and delivered on time as planned. If I ever am in need of a transporter again, I'll not hesitate to contact OLSON Auto Express and I would highly recommend them to anyone in need of transport services. (more)
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Sent : 06/07/10 ,15:06:06 AM
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Submitted by
mike
from
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Subject
: Great Job
I purchase a Corvette from North Carolina to be delivered in New Hampshire. I contacted Olson Auto Express due to a friend's proposal. When I called Olson Auto Express I spoke with Peggy Olson, she was very enjoyable and knowledgeable. Peggy conveyed an approach that she "owned" my problem of getting the vehicle to New Hampshire. That is an asset that is lacking with many companies today and a difficulty with most companies in general. Great Job Peggy and I love my latest Vette. (more)
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Sent : 06/04/10 ,05:25:10 AM
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Submitted by
Willie Garson
from
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Subject
: Fantastic company
I was so pleased with his service received from OLSON Auto Express.From start to finish representative of this company stood by me through the entire process. They made me feel secure about transporting my vehicle.The car arrived in perfect condition on-time and the price was competitive with other carriers that I was looking at at the time. Very good customer service.I would definitely use OLSON Auto Express again in the future and would recommend that anyone considering transport service call them first. (more)
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Sent : 06/03/10 ,16:28:56 AM
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Submitted by
Enrique Weidmann
from
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Subject
: service
Very pleasant person taking the order and explaining the process of pick up and delivery. I had additional questions and called again and talked to another person who was also very pleasant and helpfull. (more)
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Sent : 10/09/09 ,04:02:52 AM
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