Karen Gasser review for United Routes LLC

Complete Review details by Karen Gasser
  • Posted By :   
  • Posted On :   
  • Posted From :   Virginia
  • Review Title :   BEWARE of United Routes
  • Star Rating :   
  • Rating:   0 Out of 5
  • Quote or Order ID :   295639-VX
  • Origin :   Idaho
  • Pickup :   Late
  • Destination :   Virginia
  • Delivery :   Late
  • Honesty :   Poor
  • Knowlegeable :   Poor
  • Hold Times/Promptness :   Poor
  • Overall Customer Service :   Poor

Review Description

BEWARE of United Routes they are not what they say they are. Purchased a antique car from auction - Got a quote from United Routes (UR). Hired them to pick up my car in Idaho and deliver to Danville VA.9-6 received quote, received email stating estimated ship date Sept 9 - with estimated delivery dateof 9-14 .9-10 received email stating vehicle got picked up. Same day received email that they picked up the wrong car and my pick up would be delayed until the next week. 9-16 received email that there was a delay on route and that the car would be picked up 9-18. 9-18 received email that car was being loaded as we speak, which was a lie - car was not picked up until 9-21. Emailed asking for trucker contact info. Got name and phone number, which I called and come to find out it was another transport company! and not the trucker but his company. So UR was not the shipper, they subbed the delivery of my car to another company without my knowledge or consent. Their website does not state anywhere that they use other companies. False advertising. Kept calling the contact and only got an answering machine with no call back. Called UR to find out what was going on - Marcus was less then forth coming with information. After I was lied to by Marcus I started to wonder if this was a scam and if I would ever see my car. Kept calling UR and A

Total Review for United Routes LLC  : 27      View All