I had to endure rude voice mails and text messaging from Simeon... obviously customer service was not included in his training. My vehicle was NOT picked up on the scheduled pick up day. I had taken the day off and Suncoast did not even provide me the courtesy of calling to tell me the vehicle was not going to be picked up. My receipt states I would pay a $250 deposit, but they charged me $300. Upon attempting to dispute this with the Better Business Bureau, they still would not own up to that and refused to credit back the $50. They have a money back guarantee that states if your vehicle is not picked up as scheduled, the deposit will be refunded... yeah, they don't honor that guarantee, either. This company is deceitful and dishonest. DO NOT do business with them.