They call every day to say they are working on it. HOPING they will have someone within the next few days. After 12 days, I went with someone else. It has now cost me STORAGE FEES, do to their ineptness and of course without my vehicle. Here is the text from one of their emails "I would like to inform you that we have a truck in your area that we are in the process of loading. If you are with a shipping company already and the vehicle is not moving, they are probably giving you the run around." They do a very good job of convincing you they are on the up and up and actually they are the ones who give you the run around. Learn from my mistake and DON"T WASTE YOUR TIME WITH THEM!