Philip Z review for Direct Connect Auto Transport

Complete Review details by Philip Z
  • Posted By :   
  • Posted On :   
  • Posted From :   California
  • Star Rating :   
  • Rating:   0 Out of 5
  • Quote or Order ID :   45235-BB
  • Origin :   Rhode Island
  • Pickup :   Late
  • Destination :   California
  • Delivery :   Late
  • Honesty :   NA
  • Knowlegeable :   NA
  • Hold Times/Promptness :   NA
  • Overall Customer Service :   NA

Review Description

DO NOT USE THIS COMPANY! JR RUBIN IS A DISHONEST BROKER! Direct Connect Automobile Transport uses drivers that should not be on the road. Waited over two hours at the pick up location for driver, this was an hour away from agreed upon location because driver had know idea where he was. The auto arrived two days late which is not a big deal at all. The problem was I could not get a hold of the driver for two days and when I finally did he said he would be there in the afternoon. At 7:00PM called him back and he said he wasn't coming to the next day. Here is the kicker, car showed up with $1475 worth of damage and so filthy I couldn't tell what color it was. Now I know things happen but try getting a hold of JR Rubin to get a claim resolved. Now that he has his money refuses to answer his phone or call back. Further, JR told me he knew all the drivers and they were on all responsible and once the vehicle is on the carrier it doesn't move. Not true as the vehicle was in a different place when it arrived. The drivers name is Yoan Sanchez who owns Troya Logistics LLC out of Miami FL. Still waiting to hear from JR or driver to resolve this issue. Would absolutely never use Direct Connect again.

Total Review for Direct Connect Auto Transport  : 11      View All