PM review for All American Transport Company

Review Description

On Oct 5,2011 we hired All Amercan Transport to transport two vehicles. A 2008 Mini Cooper to be transported from MA to FL before Nov 12,2011 and a 2007 Nissan Maxima from FL to MA anytime after Oct 28th. On Oct 10th we were told the Mini Cooper would be picked up but the hauler never showed up. The next day we contacted All American Transport. They called back that evening saying the truck had broken down and they would send another hauler. Oct 28,2011 another hauler showed up named Carla J Chirinos. This driver said we had to pay $150 cash to take the belongings in the trunk or they would be thrown away at the side of the highway on the way to Fl. The belongings consisted of 3 leather jackets, a car cover and some small misc.items. Per our contract with All American we are allowed up to 100 pounds of belongings in the car and these items did weigh less than 100lbs. We promptly told him to leave and we reported him to All American. They said they would send another hauler at which time we had to postpone the transport of the Nissan because they did not transport the Mini Cooper as promised. On Nov 4,2011 another hauler arrived named Jack Soban. He inspected the vehicle, had us sign the inspection report, loaded the vehicle and went on his way. The vehicle arrived in FL on Nov 12th and we discovered that one of the leather jackets as well as the car cover were both missing. Is it just a coincidence that the same items the previous driver had threatened to throw away were now missing??? Highly unlikely. Jack stated that the trunk flew open on the highway, so they must have blown out. That car has been driven for 3 years up and down highways and the trunk has never "blown" open as Jack claims. All American transport and Jack Soban refused to compensate us in anyway for the loss of these items. There was no way we could entrust them with another vehicle and requested they cancel the Nissan transport due to their dishonest business practice and are still waiting for the refund of the $200 deposit as agreed in the contract. Please do not use this company. The haulers they use are criminals.