Elite Auto Shipping, Inc - Review

I took Elite services for car transfer from Colorado to Texas Houston. They promised $575. However on delivery the Driver asked or $600 saying that was what he was communicated. When I called Elite they said they will refund me $25. Even after repeated reminder they have not refunded and now they totally deny the same. They operate like a phoney company and my experience was poor. (more)

I called up Elite Auto Shipping to have my vehicle transported from Ca to Trenton, Nj. They gave me a deal picked up my car on time and dropped it off at my door. We had no issues at all with pick up or vehicle size. Thanks again Elite! (more)

BEWARE this company! This is SCAM! They only want to pocket your deposit and have no intention of actually shipping your car. My review is long, but I don’t want anyone else to suffer what I have gone through. I encourage anyone else that had been scammed by this company to contact the US Department of Transportation, specifically the division: Federal Motor Carrier Safety Administration to report the criminal behavior of those owning and working for this company. Also, beware of the positive reviews on this website. I learned too late that reviews with a green dot next to them means that the costumer was financially compensated by Elite Auto. The other positive reviews are probably posted by Elite Auto themselves because I find it hard to believe that this company has actually delivered cars and kept their business promise. Do business with this company at your own risk! Approximately 7 weeks ago on April 12th I contacted Elite Auto Shipping to book a shipment of my vehicle from Philadelphia, Pa to California. I explained that I was graduating from medical school in Philadelphia and moving to California to start work. I explained that it was very important that my car be shipped on May 27, 2011 because I would be getting on a flight on May 28th and I had no one in the vicinity to leave my car with if it was not picked up. They assured me with such advanced notice they could guarantee that my car would be shipped on May 27, 2011. With that guarantee I placed an order for $875 and made a deposit of $200 through Google Checkout. Four days before the scheduled pick up date on Monday May 23rd, 2011. I called Elite Auto to confirm my order and to get a pick up window. I was told that the driver assigned to my delivery would call me later that day and if not then no later than Wednesday. When I never received a phone call, I again called Elite Auto on the morning of Thursday, May 26th. I was told by the employee that he himself would call the driver and have the driver call me. When several hours passed without a phone call I called at 5:11pm on Thursday May 26th and I spoke with a person who identified himself as Ruben. When I gave him my confirmation number, his exact words were: “I don’t see a driver assigned to your order, let me call my boss, Serge, who didn’t come into work today. I will call you right back.” At this point almost all communication with Elite Auto ceased and became increasingly difficult. The office phone number went straight to voicemail and no one at the company returned any messages or emails. At approximately 11: 30am of Friday May 27, 2011, after many hours of trying I was able to reach someone called “Serge”. He told me that Ruben had lied and that a driver would be coming to pick up my car between 4-6pm that day. He provided the driver’s phone number.(a Google Voice number that went straight to voicemail each and every time). At this time I got a phone call from another transport company (Capital Auto Transport) that I had called at the last minute when Elite Auto stopped answering the phone. They told me that my car was still posted on Central Dispatch by Elite Auto and that no carrier had been assigned to it. They told me that approximately 150 cars in the region were waiting for pick up, all offering more money and that no carrier would move my car at the Elite Auto price. When I mentioned that Elite Auto had a driver, the new company encouraged me to get the carrier company and driver’s insurance information. If Elite Auto was telling the truth they would be able to immediately email the insurance information of the carrier company contracted to ship my car. I again tried to contact Elite Auto. After much time I was able to contact them using the phone numbers of friends and family. Elite Auto wouldn’t pick up when I called but they would when I used a different phone number. They said that we were annoying them by calling every 5 minutes and that the driver would come by at 6pm. They said that they were also a carrier company in addition to being a broker company and that their own driver was coming to pick up the car. They said that they would email the insurance information, but I have yet to receive it. They also refused to provide the USDOT # of their carrier company saying they didn’t have it available for the particular truck that was coming to me because they had over 60 trucks they owned. At this point I contacted the US Department of Transportation and their FMCSA subdivision. The DOT reported to me that Elite Auto was licensed as only a broker company and had no carrier company license. More and more time went time and we were not able to contact anyone at Elite Auto or their “driver”. As 6pm passed without any communication we started calling other companies. One such company my father contacted at 6: 15 pm was a company based closer to my final destination: “Hayward Auto Transport. 442 Sycamore Ave, Hayward CA, .” We told by someone named “Serge” that they were a broker and carrier company. This made us suspicious and when we couldn’t find this business in the Better Business Bureau website we called back and asked if they had a different company name and they responded “Elite Auto Shipping”. I couldn’t believe it. “Hayward Auto Transport” was some sort of shell company for Elite Auto and they were perpetuating they lie that they were both a broker and carrier company to new unsuspecting consumers. My father took the opportunity to confront Serge as to why no driver had arrived, but all Serge would say was that he would take our information and call the driver and then he hung up, never to be heard from again. That was my last communication with Elite Auto Shipping. No driver called and arrived to pick up my car. No email messages or phone calls have been returned. I believe that Elite Auto lied about being a carrier company and having a driver in order to disguise the fact that they had purposefully underbid in order to pocket my deposit. Or when they realized that no carrier company would move my car at the price Elite Auto was offering they decided to salvage the situation by blatantly lying and behaving in an all round dishonorable and dishonest manner. Either way they have no intention of shipping my car. I believe that their actions are also criminal and constitute fraud in that they tried to manipulate and lie in order to pocket $200 for services not tendered. They have yet to respond to my request to return my deposit and furthermore my car hasn’t been shipped and had to be left behind in Pennsylvania. The smooth and measured way Elite Auto acted makes me believe that I am not the first person that this company has perpetuated this scam/fraud upon. (more)

Elite Auto Shipping transported my vehicle at a fair price and delivered it in 4 days as originally agreed. My car was in the same shape i left it in back up in ny. They made shipping my car easy thanks again guys. (more)

I booked my car transport with Elite Auto Shipping about two months prior to my actual transport date. They held my spot on the truck for those two months at the same price i was quoted. They were very helpful through the entire transport. Thanks for the quality service. (more)

I moved my 2004 toyota prius from flint, mi to NC due to change of my job. I received my vehicle in the 5 days as was promised by Elite. The Driver was very polite and was there on the pick-up and drop-off. Off-course vehicle was dirty a little bit, but I used an open carrier, so i expected some dirt. In short Elite Auto Shipping did a great job and will see business from me in the future. (more)

We've used Elite Auto Shipping to ship my two camarys from the west coast to new york. So when i bought a new car for my wife in conneticut elite was the first company i thought of. The vehicle was in excellent condition when it arrived and on time as promised. They were very professional and very prompt with excellent service. Phone service is superb: helpful, accurate, and courteous. There are a lot of auto mover companies out there but if I ever have to ship a car again, I will definitely use Elite Auto Shipping. (more)

I required my 72' corvette to be transported to my brother-in-laws house, so i did some reasearch and found elite. The move was from San Francisco to Washington state and i had never done this before however my agent serge made the whole transport easy. My car was delivered on time and i couldnt of done a better job of it myself. I would suggest this company to anyone looking to ship from state to state. i am beyond pleased with Elite Auto Shipping. (more)

This was my first time transporting a car and i admit i was a bit skeptical. However it was a nice suprise to have someone take the time to walk me through the process and work with me at my pace . They simplified the entire experience of transporting a car and put me at ease I trust the staff at elite and would consider using them in the future.Thank you again for all your help. (more)

Elite Auto Shipping helped me transport my car to the east coast with no hassle. Even when my car was being delivered a day earlier then expected I was given enough notice to make arrangements for the drop off. Their staff was helpful and knowledgeable when it came to my questions about the transport. I was also given a reasonable price for my car transport. I would use Elite Auto again in the future. (more)

I spoke to Serge he helped me book my order two days before the date of pick up with no extra fees. I was in constant contact with the driver Sal and he even dropped my car off early...after asking if it was ok with me. I highly recommend this company. (more)

I love this company, they did a grand job for transporting my car, moving my large SUV is a toughest job but they did in a systematic way which never caused any distractions. The price was reasonable would highly recommend this company for my next need. (more)

My vehicle was shipped in a day by posting the order and delivered without any damage on time. I got my car delivered faster and better than other companies. I'm very much impressed with the polite service I received from Elite Auto Shipping. Excellent rapport and ethics are maintained by them. They are customer friendly. They are professionals and good strategy is followed in their business. On the whole, I'm very much satisfied with each and every aspects of Elite auto shipping. I spoke with Serge at Elite Auto, had good interaction with him. I will surely recommend this company and surely use this company for my next shipping too. (more)

Elite Auto Shipping, Inc Transportation has been outstanding all through the process. From quoting to last delivery. outstanding communication and service. I would use them once more. Thank You! (more)