Horseless Carriage Carriers, Inc. - Review

Transport was smooth, vehicle arrived safely and on time. Updates were clear and consistent.  (more)

Transport dependable, updates frequent, vehicle arrived safely on time.  (more)

Vehicle arrived on schedule with clear communication. Process was smooth and professional.  (more)

Transport was smooth with clear updates. Vehicle delivered safely and on time.  (more)

Transport handled professionally, vehicle arrived safely and on schedule.  (more)

Vehicle picked up and delivered on schedule. Updates were frequent and process smooth.  (more)

Transport was dependable with clear communication and timely delivery. Vehicle safe throughout.  (more)

Vehicle picked up and delivered on schedule. Updates were frequent and process smooth.  (more)

Transport went efficiently, vehicle arrived safely and on schedule. Updates were clear.  (more)

Transport handled professionally. Vehicle delivered safely and on time with clear updates.  (more)

Transport was dependable with timely updates. Vehicle arrived on time safely.  (more)

Transport was efficient, updates consistent. Vehicle arrived on schedule safely.  (more)

Transport went smoothly with clear communication. Vehicle arrived on time safely.  (more)

Vehicle arrived on schedule, updates consistent. Handling was professional and careful.  (more)

Transport went smoothly with clear updates. Vehicle arrived on schedule and safely.  (more)

Vehicle arrived on time, handled carefully, communication was clear. Smooth overall experience.  (more)

Transport was professional, updates were clear, vehicle arrived safely on time.  (more)

Vehicle arrived on schedule, communication was frequent, and handling was professional.  (more)

Pickup and delivery went well, vehicle arrived safely. Communication was clear and consistent.  (more)

Pickup and delivery occurred on schedule, updates were consistent. Vehicle handled carefully throughout.  (more)

Transport went smoothly with clear updates. Pickup and delivery were timely and safe.  (more)

Transport was handled professionally with clear communication. Vehicle arrived on time and in great condition.  (more)

Vehicle arrived safely with timely updates. Pickup and delivery were organized and professional.  (more)

Transport was efficient and organized. Vehicle arrived safely and communication was clear.  (more)

Vehicle arrived on schedule with frequent updates. Transport was handled efficiently and safely.  (more)

Transport was dependable with timely updates. Pickup and delivery occurred on time without issues.  (more)

Pickup and delivery were on schedule. Updates were helpful and consistent. Vehicle arrived safely.  (more)

Transport was smooth, updates were frequent, and vehicle arrived on time.  (more)

The vehicle arrived safely and on time with clear communication. Smooth experience overall.  (more)

Pickup and delivery were on schedule, and communication was clear. Vehicle arrived in perfect condition.  (more)

Transport was smooth and organized with timely updates. Vehicle delivered safely without issues.  (more)

Vehicle arrived on time, handled carefully, and updates were frequent. Overall very smooth experience.  (more)

Transport was efficient with timely updates and careful handling. Vehicle arrived on schedule.  (more)

Pickup and delivery went smoothly. Staff communicated clearly and vehicle arrived safe and sound.  (more)

Communication was clear and pickup and delivery occurred on schedule. Vehicle arrived safely without issues.  (more)

I have been using Horseless Carriage for many years now. I would not trust anyone with a treasured vehicle, or any vehicle that requires enclosed shipping, other than these guys. Their drivers are all long-time drivers for the company. Not only do they need to be professional drivers, but handling valuable cars like brand new ferraris, maseratis, lamborghinis, and my less valuable but more sentimental antique cars requires an extra level of professionalism. The drivers are always as clean as their trucks. Horseless Carriage reminds me of the good old days when your truck driver was dressed clean and neat, just like your banker! If you ever look inside one of their trucks, you will see that they are spotless, even in the winter. The real white-glove treatment.  (more)

They are on point. You definitely get what you pay for when it comes to high-end transportation. I work for a dealership and we have consistently over the years have used Horseless Carriage as much as possible. They do an absolutely amazing job for us they get the car there on time and safely most important. I would highly recommend them to anybody. Thank you for always taking care our customers.  (more)

I'll let the facts speak for themselves without letting emotion get involved. Let it be stated though that they caused me to miss two large automotive events because of their apathy and tardiness. **** June 24, 2011 - Order Placed. I was told that the pickup would occur the week of 6/26 (the following week). **** June 28, 2011 - I called to check in on the status of this pickup and Horseless Carriage said "definitely before 7/2". FIRST PICKUP RESCHEDULE **** July 2, 2011 - I called to check in on the status of the pickup and Horseless Carriage said "definitely before 7/6". SECOND PICKUP RESCHEDULE **** July 5, 2011 - I called to check in on the status of the pickup and Horseless Carriage said "definitely 7/6". THIRD PICKUP RESCHEDULE **** July 6, 2011 - I called to check in on the status of the pickup and Horseless Carriage said "definitely before 7/9." FOURTH PICKUP RESCHEDULE **** July 9, 2011 - I called to check in on the status of the pickup and Horseless Carriage said "we were supposed to pick it up this weekend?" They finally said "definitely 7/11 or 7/12, probably 7/12". FIFTH PICKUP RESCHEDULE **** July 12, 2011 - The car is picked up. I called to ask the status of my delivery ETA and Horseless Carriage said "your car is the last one on, so it will be the first one off. It should arrive in a couple of days." **** July 14, 2011 - The driver calls me to tell me that Horseless Carriage has re-routed him to his Austin, TX stop before me because that customer wants his car sooner (so did I!!!). FIRST DELIVERY RESCHEDULE **** July 15, 2011 - The driver calls me to tell me that Horseless Carriage has re-routed him BACK to Dallas, TX (a city he had already driven through on the way South) before my stop. I am now the last stop on the truck and my car has been shuffled in and out of the truck at least twice. SECOND DELIVERY RESCHEDULE **** July 16, 2011 - The driver arrives and delivers the car. During delivery he repeatedly leans on the car with his hand covered by a towel. I should mention the driver was not a tiny fellow and not someone you would want to be leaning 300+lbs of body weight onto a fiberglass-bodied car. The only upside of the experience was that the driver was very polite and courteous. This is why they did not get full 1-star from me across the board. Horseless Carriage is not the same company it used to be. I also question the sincerity of some of the recent 5-star reviews which convinced me to use them. I suspect those reviews have been either "bought" or "planted" because there is no way this is the same company that those reviews speak of. **** I would strongly advise looking elsewhere and NOT using Horseless Carriage because: >>Horseless Carriage is unreliable (they blew several committed dates which impacted both my schedule and the seller's schedule multiple times, costing both parties time and money) >>Horseless Carriage is uncaring (front-office and management were often rude, apathetic to their follies, and rushed) >>Horseless Carriage is unprofessional (they called me back a total of one time during the course of the 3 week interaction) >>Horseless Carriage is poorly organized (they over-promise and under-deliver on their core competency) >>Horseless Carriage is dishonest (their management, website and even the telephone hold message informed me that they guarantee door-to-door service and ultimate care of my property and that my car is never shuffled, etc. and this is clearly not the truth) I hope this review saves at least a few people from the frustration, wasted time, and stress that was caused to me by Horseless Carriage. Given the price range of this service (with Horseless Carriage being the most expensive then the next two leading specialist carriers by at least $100) these companies need to understand that their purpose is to provide a problem-free, stress-free, reliable experience. If this continues then I doubt Horseless Carriage will be around much longer. Good luck  (more)

I must definitely start with the customer service that they provided for me and my Family was very pleased with their caring attitude. I would recommend this service to friends in fulfilling their Vehicle Transports needs at anytime and in anyplace. Thanks for the job, well done.  (more)

I was weary reading the reviews of this company but decided on this company due to their rating on this site and a member of BBB. We were delighted with the price and service we received from Horseless Carriage Carriers.My car was picked up at the first available date and was delivered in the same condition as it was in when it got picked up. I am extremely satisfied with the service I received from star transport.I will definitely use this them again in the future and have referred to several of my friends.  (more)

We moved my Dad's 65 mustang and it was a excellent experience. We had first contacted a dissimilar company and canceled as they seemed a bit Shady. Horseless Carriage was gracious, honest and did everything they said they would. The car arrived in perfect condition. The price was excellent considering the distance!! We will absolutely use them once more if the need should occur!  (more)