Deborah review for Lighthouse Auto Transport

Complete Review details by Deborah
  • Posted By :   
  • Posted On :   
  • Posted From :   Illinois
  • Review Title :   Will not refund money after shipment cancellation
  • Star Rating :   
  • Rating:   0 Out of 5
  • Quote or Order ID :   4557331
  • Origin :   Hawaii
  • Pickup :   Never
  • Destination :   Illinois
  • Delivery :   Never
  • Honesty :   Poor
  • Knowlegeable :   Poor
  • Hold Times/Promptness :   Poor
  • Overall Customer Service :   Poor

Review Description

Charles neglected to inform me that I would need my car registration when I arrived at the Hilo dock, he also failed to inform me that I would need my insurance card. I had to find out this information on my own. In the end I decided to cancel my shipping and was promptly refunded my money from Matson but your company has failed to refund my $200.00. I contacted Charles by phone twice and by email once when I decided to cancel. He was very slow in responding and when he did he was unprofessional and rude with this response by email : “Wow lady calm down. All the information was given to you, if you were having a bad day don’t take it down on us. I will inform the billing department. Good Bye” One month passed and I had yet to hear from or be contacted by the billing department. I called Charles again and left a message but have never received a return call or email. I have now disputed the charge with my credit card company. You are one of the worst companies I have ever dealt with and I am beginning my quest to provide, based on my experience, as many online reviews of your company and poor customer service.

Total Review for Lighthouse Auto Transport  : 10      View All