Annie review for

Review Description

My move through High Touch Moving was a complete nightmare for me. I was very specific and detailed in providing my move details to the salesperson - including delivery to San Francisco and being up 3 flights of stairs.I asked several times if there were additional charges for delivery in SF, and was told no..until the delivery guy called me the day before and told me I would have to pay an additional $350 "Shuttle Fee". Since it was not his fault - I agreed to pay and deal with High Touch moving later to get refunded.This was the just the beginning of the frustration I encountered during this move with High Touch Moving..The movers were supposed to come to my house at noon, with a call 30 minutes before. At 12:45 I called them and was told that they would not be there until 5 or 6 PM. This was incredibly frustrating since I had planned my day around the move, and had work that night that I needed to cancel at the last minute.When the movers finally arrived, they took one look at my place and rolled their eyes and started to complain about the stairs leading up to the unit. They were incredibly rude and insulting. I was very clear in all my exchanges with High Touch that my unit was up three flights of stairs and on all the quotes I received from Sean - this was included. I do not understand why this message never made it to the movers..they told me that they had been moving all day and were not sure if they could even do this move because they were so tired.  I was also told that I would need to pay an ADDITIONAL $150 for the stairs. This was included in all my quotes and upfront payment through Sean. I paid them the money they asked for in order to get them to start moving my boxes. They also made a comment that I have a nice house and can afford it! This was unbelievable to me.This morning, I found out that they left all the boxes and packing supplies on the street. The garbage company will not pick this up - I have no idea what to do with it, and why they did not remove it themselves. What should I do??I have taken several pictures of the damage done to my house - 2 holes were punctured in the walls and scratches up and down all the walls. In addition to the damage done to the actual furniture itself - cracks, scratches, etc. I have photos. The movers told me that some of my furniture was too big and that I was lucky they did not just leave it in my garage..which is how they explained the damage to my house.They would not let me count the boxes - I am worried whether I have all of my boxes, but need to finish unpacking before I am certain if anything is missing. They actually brought in a rug from someone else delivery and thought it was mine!This was a terrible experience, beginning to end and would not recommend this company to anyone.