Jamie review for Worry Free Transport

Complete Review details by Jamie
  • Posted By :   
  • Posted On :   
  • Posted From :   Illinois
  • Review Title :   very poor experience
  • Star Rating :   
  • Rating:   1 Out of 5
  • Quote or Order ID :   5932-UJ
  • Origin :   Arizona
  • Pickup :   Late
  • Destination :   Illinois
  • Delivery :   On Time
  • Honesty :   Poor
  • Knowlegeable :   Average
  • Hold Times/Promptness :   Poor
  • Overall Customer Service :   Poor

Review Description

I read reviews of Worry Free Auto prior to booking. They had competitive pricing, and descent reviews which is what confirmed my booking for me. I consider myself to have fair standards of acceptable business. When I'm given information, I expect that it would be clear. When I called prior to booking, they gave me the range of 1-10 business days. They did not tell me that was a "typical" time of pick-up and there is no guarantee. I called 1-2 times per week checking on the ship time. On the 9th business day I called to confirm that the order would be picked up that Tuesday (business day 10) and the woman on the phone confirmed. When I did not hear anything on Tuesday, I called back. When I spoke with a representative she immediately told me she would check into it and call me back. I received no call-back, and then left two messages asking them to call to let me know the status. On the 11th day I called once more, and the woman on the phone told me her manager would call me back, but assured me I would receive at minimum a $50 refund. When the manager called back, she was condescending and terribly rude. I was keeping a reasonable tone, and she would say things mid-conversation such as "I can't sit here and argue with you all day...there are other calls coming in!" and even with the lovely response to my ask for a refund of by telling me it wasn't possible because "This isn't Disneyland!". She was highly unprofessional. She also told me I could not get the promised refund because it was after the 10 business days (mind you on the 10th business day I called 3+ times with no call-back). Eventually she said she could refund the $105 deposit however they would then not pick-up the car. At that point I could not accomodate an additional 10 day wait time from a different company. When I called today as I had not received the $50 refund, the woman on the phone told me they would not be refunding and I may have been misinformed. She "assured" me by

Total Review for Worry Free Transport  : 10      View All