D review for Worry Free Transport

Complete Review details by D
  • Posted By :   
  • Posted On :   
  • Posted From :   North Carolina
  • Review Title :   Worry free gives you worries and stress
  • Star Rating :   
  • Rating:   0 Out of 5
  • Quote or Order ID :   4141-UY
  • Origin :   California
  • Pickup :   Early
  • Destination :   North Carolina
  • Delivery :   Never
  • Honesty :   Poor
  • Knowlegeable :   Poor
  • Hold Times/Promptness :   Poor
  • Overall Customer Service :   Poor

Review Description

Worry free Transport is one of the worst companies I ever dealt with in my life. They contracted to pick up my car in 3-10 business days. When my cars were not picked up for more than 10 business days I called them and asked why. They told me they are still looking for a carrier. When my cars were not picked up for almost a month I called again. Once more it was the same story, they are still looking for carrier and added if I wanted to cancel the service with them I can. I cancelled the service, got new company, and my cars were picked up the next day. After cancelling the service this company was not even refunding my money. They were always saying a refund will be done this week or in a day or two. This went on for more than 10 days. After filing a dispute with my credit card company they refunded part of the charges and they said the rest of the money is non-refundable fee even though they have a “Money back guarantee”. The people at Worry Free Transport were very unprofessional. Once a customer service representative hung up on me after I told her I would file a complaint and she said that she did not really care. Wow…Worry Free Transport did not pick up my cars for almost a month and caused me so much stress about my cars sitting in a different state, unnecessary rental car expenses, and a higher cost to another carrier. I can go on and on, but I will stop here. After reading my review if you still want to use this company then best of luck to you. This is one of the worst companies I have ever dealt with and I will NEVER recommend them to anyone. Thanks

Total Review for Worry Free Transport  : 10      View All