Chad review for Franks Automobile Shipping & Transport

Complete Review details by Chad
  • Posted By :   
  • Posted On :   
  • Posted From :   Virginia
  • Review Title :   Poor Customer Service
  • Star Rating :   
  • Rating:   1 Out of 5
  • Quote or Order ID :   10369
  • Origin :   Georgia
  • Pickup :   Never
  • Destination :   Oklahoma
  • Delivery :   Never
  • Honesty :   Average
  • Knowlegeable :   Average
  • Hold Times/Promptness :   Poor
  • Overall Customer Service :   Poor

Review Description

I did an online quote and deposit payment for transport. I was very pleased with the online and automated service. Once I had to actually speak with someone at Franks it was a different story. The day before my car was available to ship, I emailed the dispatch contact and the message was rejected (email address not valid), then emailed customer service directly. I received a reply from Frank himself stating the car would be on the next truck and should be picked up early in the next week; but 5 days later I still never heard from anyone about pickup. I called customer service and left a message but they never called back. I eventually got hold of customer service and was told they were having a hard time finding a carrier that would deliver my car. I asked if they could check with dispatch and see if my car was even scheduled for pick up...they never called back. Later the same day I called customer service but it went straight to voice mail; so I tried the other numbers I had available. I got the billing/receiving office and spoke with Frank. He said my car was not scheduled for transport and that they did not have a truck available and couldn't tell me when the car would be shipped. There were mechanical problems with the carrier truck. I asked if they could contract another shipper and he said they were not licensed to do that. I cancelled my order because I wasn't happy with the service or the fact that I had never received any feedback or customer support on the status order. The company did however refund my deposit without any seamed that Frank didn't car about loosing my business, I can only hope others don't have the same issues, I've had.

Total Review for Franks Automobile Shipping & Transport  : 5      View All