I did an online quote and deposit payment for transport. I was very pleased with the online and automated service. Once I had to actually speak with someone at Franks it was a different story. The day before my car was available to ship, I emailed the dispatch contact and the message was rejected (email address not valid), then emailed customer service directly. I received a reply from Frank himself stating the car would be on the next truck and should be picked up early in the next week; but 5 days later I still never heard from anyone about pickup. I called customer service and left a message but they never called back. I eventually got hold of customer service and was told they were having a hard time finding a carrier that would deliver my car. I asked if they could check with dispatch and see if my car was even scheduled for pick up...they never called back. Later the same day I called customer service but it went straight to voice mail; so I tried the other numbers I had available. I got the billing/receiving office and spoke with Frank. He said my car was not scheduled for transport and that they did not have a truck available and couldn't tell me when the car would be shipped. There were mechanical problems with the carrier truck. I asked if they could contract another shipper and he said they were not licensed to do that. I cancelled my order because I wasn't happy with the service or the fact that I had never received any feedback or customer support on the status order. The company did however refund my deposit without any questions.....it seamed that Frank didn't car about loosing my business, I can only hope others don't have the same issues, I've had.