Pat review for Domestic Auto Transport

Complete Review details by Pat
  • Posted By :   
  • Posted On :   
  • Posted From :   New Mexico
  • Review Title :   Scam
  • Star Rating :   
  • Rating:   0 Out of 5
  • Quote or Order ID :   3916093
  • Origin :   Texas
  • Pickup :   Never
  • Destination :   
  • Delivery :   Never
  • Honesty :   NA
  • Knowlegeable :   NA
  • Hold Times/Promptness :   NA
  • Overall Customer Service :   NA

Review Description

After sorting through many bids, I chose to go with Darlene at Domestic Auto Transport. I was then emailed an order confirmation, terms and conditions agreement that I confirmed and agreed to. My rep Darlene, said the motorcycle is usually picked up with in 96 hrs' of the acceptance of the agreement. That was on 5/03/11. After calling her over the course of two weeks and her giving me different and vague reason as to why my motorcycle had not been picked up on 5/16/11 she tells me that the bike will not be picked up and delivered for the price she originally quoted me and that if I wanted it delivered I would have to pay her more money. In the meantime I had hotel reservations for a bike rally I intended to take the bike to. So, now I'm out the bike and the money for my reservations. I then emailed a letter of complaint to the Pres. of Domestic Auto Transport, Sheila Paquette via Facebook hoping for some kind of response...only to find out I had been blocked by them the next day. Buyer beware the majority of these transport companies are sister companies to Domestic Auto Transport. They will give you a low quote, vague promises and offer you an additional discount if you go online and give them a favorable review. That's why you see a lot of these companies boasting a 5 star review... they're not legit. They are reviews from people trying to get a discount. Don't be surprised if you see some kind of expose on TV coming up about these scam artist.

Rebuttal for this comment
Title    :     Taking the High road
Rebuttal    :     Pat you truly need to step back take a deep breath, search your conscience and be HONEST. We never say 96 hours for pick up. It is verbally stated and in our terms and conditions there are not promises. or guarantees for pick up or delivery. It typically takes 1 to 7 day from the first day you make your vehicle available for pick up to get it dispatched. The price we give you is a quote or estimate, with gas prices skyrocketing at that time prices by the carriers were also. Prices that were good one day were no longer good the next. Darlene was simply telling you that carriers had raised their prices since you booked and no carrier was accepting your load because it was not paying the amount they wanted. We do not have any control over pricing. If a carrier does not like what a load it paying they simply will not pick it up. On the statement you sent me anything on facebook well I never received it. Only thing I saw was lies by you posted on our page so I blocked you and would do so again. Our reviews are from happy customers, not all of them are happy but we are not perfect. You need to go back and read your terms and conditions because based off of this review I think you simply answered the email stating you had and you didn't or there would not be this review. Have a great day.
Posted By     :      Sheila Paquette
Date               :     19-06-2011

Total Review for Domestic Auto Transport  : 14      View All