This is the second time I have used DAS. The first time the vehicle was delivered early, and this time it was a little late (7 days). Not surprising given the holidays and bad weather. The car was not damaged, and dirty as you would expect a car to be after traveling across the country. I left a message for Bernie once and he never called back. I emailed customer support once and received a response after a few days. The lady that called to tell me the vehicle was delivered, and the woman at the terminal were very nice. I will use them again.