Dependable Auto Shippers (DAS) - Review

This company sucks!!! I am in the business if selling and shipping car all over the world, No communication, No return calls after leaving 10 V-mails. If I could give them less then 1 star I would, absolutely the worst shipping company I have ever dealt with!!!!!  (more)

DAS shipped my car from San Francisco to New Jersey. They were easy to deal with and were honest - no scams, hidden charges, and no hassles. They got my vehicle there on time, undamaged, and their price was fantastic. Would recommend them and use them again.  (more)

DAS shipped my car from San Francisco to New Jersey. They were easy to deal with and were honest - no scams, hidden charges, and no hassles. They got my vehicle there on time, undamaged, and their price was fantastic. Would recommend them and use them again.  (more)

My vehicle was moved as part of a relocation. It took them three weeks to deliver my car and it arrived full of scratches and dents. We have tried to address the issue and get it resolved for over one month and no response, no feedback or return calls. The DAS must stand for Deplorable Account Service.  (more)

I was I could give them negative stars. Let me list the reasons. * All of the change in my glove compartment was missing upon arrival *My key chain was missing, not sure why - they did reimburse my $10 for the key chain, but that is not the point. Why did someone take it? * I paid extra to have my car placed on the top carrier, yet when it arrived it was on the bottom. Then they told me that was only the last leg of the journey - Yeah, right! * My personal papers were rummaged through after I locked the glove compartment * The car arrived filthy after I was told it would be washed right before arrival  (more)

Pretty good overall. There were a couple of problems. When I received the estimate, it was based on a terminal near me for pick up. A couple months later when I was ready for pick up, they reported that terminal closed and the nearest one to me was now several hundred miles away instead of 25 increasing the cost by $600-$700. The original pick up was delayed by one day as the towing company had mechanical issues; however, I was contacted in time, rescheduled, and they were there on time for the rescheduled pick up with no issues.  (more)

I used Dependable Auto Shippers to ship a vehicle from Georgia to San Francisco. I was skeptical about using a service base on all the horror stories I was reading on the Web. I received information about Dependable Auto Shippers from a friend who owns a moving company, and he highly recommended this company. My first call to them was outstanding; all the things the representative told me that would happen happened (i.e., date the vehicle would be picked up, the day the vehicle would arrive, the amount for the service). I was impressed!!! And, I received e-mail status updates as the vehicle shipped. The vehicle arrived before the expected due date and it was delivered to the specified location. Based on my experience, I highly recommend using this company.  (more)

DAS was right on time to pick up our vehicles and took great care to make sure they arrived at our destination in the same pristine condition as when they picked them up. All of the staff members with whom we had contact were extremely helpful and careful with our vehicles. Thank you DAS. We would definitely use your services again.  (more)

The service was recommended by my mover to ship our G35 Coupe from Sacramento to Austin. Although we had to drive the car 100 miles to get to the pick up point, the check in was effortless and expedient. The pick up time and location were spot on and went off without a hitch. The only reason I gave 4 Stars instead of 5 is, when we picked up our vehicle, and I am anal about my cars and motorcycles, was that our car was apparently on the bottom of the trailer without any protection from above vehicles. There was gravel, or small rocks, located around the spoiler on the deck lid and in the air intake/windshield wipers bay below the windshield. No damage was noticed, but thought a little better care or protection could have been taken  (more)

They did a great job. No complaints. I called on Saturday, a local tow truck picked the car up on Monday, and they got it to me earlier than i expected. I paid extra for door to door service as i needed that and it was seemless. Moved from southern California to Michigan and it came 8 days later I think. No damage, they even washed it.  (more)

Car sat at the pickup point for several days. After being told it was on the road, they couldn't tell me where it was. Then they said the truck had mechanical problems. Took them forever to deliver the car or provide a reasonable explanation as to why it was late. Took about two weeks to deliver the vehicle a distance of 600 miles. Will and never have used them again. I also passed this information on to my car club mermbers.  (more)

at least some of you got your car..I haven't yet Review: After one month my car still sits outside in some dirt field in Georgia. I bet Cletus and Bubba are having a good time at the local dirt tracks with my car as it is very powerful! No commitment to anything from these people. I offered to change it to open shipping NO DIFFERENCE. I got the bill from AMX and I am disputing it at this time and may have to file a stolen car report soon. NEVER use them ESPECIALLY if you are shipping an expensive rare car. PAY MORE MONEY to a reputable delivery vendor. My friend Wayne at F40 motorsports recommends Intercity or VIP trucking and he ships cars ALL the time (why didn't I use that info!!!) I think my car MAY eventually arrive but most likely will be a total write off and my Insurance company will pay for it to be scrapped, which is sad as there are only 3 documented examples of this model car built with the option package. I bet Bubba, Darrel and Cletus are having a good time dirt tracking it. I am sure my Insurance company will make out well in parting it out, and I insured it for full value before it was touched but these people. I have called repeatedly and gotten shunted off to the side and hung up on (maybe I was a bit rude but then I think I have the right). I am sure its not the person on the phones fault, it comes from way up the food chain and I hope they pay her really well to field all the complaints that should be going higher up. I always wondered why so many cars get stolen in this country by window smashers when all you need to do is set up a vehicle shipping company and steal them legally I guess I should just ship them the title and be out 23K. GOOD LUCK if you chose DAS as a shipper....you will need all the luck you can get. Of course I expect retaliation from posting this but then I am already out the $23k so what else do I have to worry about....maybe they will send someone over to my house to pick up my truck and ship it somewhere to someone to further amuse themselves, I guess I should just put the title to it in the glove box to save them some time. I will update this as the months go by to let all 4 of you who read it know how it goes, I am sure you are dying to find out! LOL The very fabric of integrity is being shredded by business like this who DO NOT live up to any agreements they made. No wonder more and more people are arming themselves for the coming meltdown, I was taught to live up to any agreement I had made regardless of the consequences to me as I MADE THE AGREEMENT....what a quaint old fashioned concept!  (more)

They stole my car. They picked up in San Francisco with a delivery date of January 29th. They then changed this to February 5th. Today is the 10th and I have no car and no one will tell me where it is or when I get it. I get generic emails as reply. I am reporting it stolen.  (more)

I have never used a transport service and was surprised by the number of them, but a friend referred me to DAS. I had MANY questions and Bernie was able to answer all of them. I transported my sister's car from Seattle, Washington to Louisville, KY just before everyone felt that arctic blast of cold weather. I was given a quote of $701 for a pick up date of 12/18/13 to an ETA date of 1/4/14. I chose the 'terminal to terminal' option because my sister was willing to drop off the car at the terminal and I would pick it up at the terminal nearest me. I received all paperwork through email. I received updates through email when the terminal in WA. received the car, when the car was assigned a carrier, when it left and when it arrived in KY. My car arrived on it's estimated arrival date. I was able to contact the terminal to arrange a time for pick up. The terminal knew when I was coming to pick up the car and had it ready for me to do a walkthrough with the owner before I left with it. The price of the transfer was not the highest, nor the lowest. I researched this company and felt it met my requirements. I would definitely use this company again and would highly recommend their service.  (more)

I used DAS in September to move my MB SLK230 from NJ to Dallas. This car is my baby so I was very nervous about shipping it, but figured it was a better option to driving it the 1700 miles. They told it would take about 14 days which I thought was a bit long, but because it's my secondary car, I was OK with that. I'm happy to say I received her in 11 days without a mark. It looked like they even washed it before delivery. Very pleased.  (more)

We went with DAS on a referral from our moving consultant despite reading several terrible reviews and noting the company's F rating on the BBB website. We regret this decision. Everything was fine, including our initial conversations with Brad Simon, right until they charged our credit card (which happens before they do anything). We have 2 cars and staggered their shipment so as to avoid have a long rental car expense at our destination. DAS provided us a due date for the first car of June 25th, our arrival and picked up our car June 10 (they charged our credit card on June 8). 3 days before our move we called to make sure our car would be waiting for us, only to find out it hadn't even left the departure terminal. This was 2 weeks after pick up and 16 days after DAS was paid. We called Brad Simon, our sales rep, but he essentially wanted nothing to do with us at this point and sent us off to customer service. You see, your sales rep is nothing more than an order taker, and likely paid on commission, so that once your credit card is charged, they get paid and you are no longer of interest to them. So Karen steps in, and she is polite and courteous, but has no control over when your car will be shipped. Our car finally left for California on June 28th, 3 weeks after DAS got paid, and 18 days after picking up our car, which essentially sat in a parking lot for all this time. We finally received it one full week later. DAS excuse was it was a busy time of year. Well, aren't they in the logistics business? Isn't it essentially the crux of their job to anticipate this? They are the ones that set the due date knowing it was a busy time of year, so why should I pay for that failure? (by the way, due dates are essentially meaningless, per customer service!). I paid them because they are supposed to be the experts in anticipating delays and forecasting the time it takes for this transit, so blaming a delay on seasonal business just makes them sound stupid. DAS is incompetent, or simply doesn't care about its customers. As a result, we incurred nearly $1,000 in incremental rental car charges (so essentially the transport cost us $2,400, not the $1,400 seen above). DAS offered $150 in goodwill, but that is clearly not going to cut it. We paid DAS to do a job in a certain amount of time, and they were unable to fulfill their obligation. That failure resulted in significant costs to me, which they are unwilling to compensate me for in any meaningful fashion. As the process has gone on, it has become harder and harder to get anyone in customer service, and as I mentioned, your sales rep is completely worthless once you pay. Karen no longer takes our calls and refuses to call us back. We are currently awaiting our second car, which was picked up 16 days ago, (and the move paid for nearly 3 weeks ago). We have no idea where it is, as the website simply says "in transit". I may be writing a second review for this car if it doesn't arrive soon. In the interest of fairness, their was one bright spot, and that was Shannon Klempa, a dispatcher in New Jersey who actually seems to care and was extremely helpful. But as an organization, DAS does not care and makes you sign terms and conditions so skewed in their favor it's not even funny. Great business model, get paid up front and have no responsibility for delivering in a timely fashion thereafter. Sweet for DAS, bad for customers.  (more)

After contracting with DAS to ship my daughters car from Raleigh, NC to Las Vegas, NV, I have to say this was the worst experience of the whole move. The car was picked up on 5/16, the car was to be delivered on or before 6/1, as per Janis. We had to contact them since their website doesn't tell you where the car is, and after a LONG and exhausting conversation with "customer service", I was informed that the car hadn't even been picked up in Georgia until the 5/30!!! and wasn't to be delivered to California until 6/5!! Which in turn they couldn't give me a date for delivery in Nevada. Consequently, we had to pay for a rental car since we had no other transportation!! The car arrived in Nevada on 6/8... my daughter was called with a time and place of pickup. When she arrived after turning in the rental car and having to take a cab to the pick up place, she was told they wouldn't release the car because it wasn't during the times she was given!!! Long story short...she demanded the car, the manager was called and the car was finally released after ALOT of discussion and tears!!! I would NEVER use this company again. EVER!! We will be driving back from Nevada to North Carolina instead! Oh and if they pay for our rental car, I'll be very surprised!!  (more)

My orderd was cancled mid order! My truck was picked up from the owner and no one from DAS has touched it again for 14 days! I paid extra for the fast delivery!!! "10 days or less" he said! Made sure not to get scammed on eBay just to get hosed by the shipping company. DAS sucks! William Dobbins  (more)

MY 2002 JAGUAR,FRONT TIRE WAS DESTROYED AND NEEDED REPLACEMENT!THE TRANSMISSION WAS DAMAGED WHILE IN THERE POSSESSION, TRANSMISSION SHOP VERIFIED DAMAGE CAUSED BY SHIPPING,DAS REFUSED TO PAY FOR REPAIR! EVEN AFTER SEEING VIDEO OF JAGUAR RUNNING DRIVING IN PERFECT CONDITION 1 DAY BEFORE PICKUP! WE FEEL THEY ABUSED MY CAR!IT WAS IN THERE LOT FOR ONE WEEK BEFORE SHIPPMENT,BEWARE!  (more)

After using DAS several times with satisfactory results in the past, I contracted with them to ship my pristine, low mileage 2000 Porsche Boxster S from LA to NY in September of 2012. When I dropped the car off at their Gardena, CA depot, it had virtually new tires on it. When the car was delivered several days later however the rear tires were COMPLETELY BALD and the rear underside of the car was caked with rubber dust. Two tire shops said it was obvious someone had done burnouts in the car and in the process shredded 20,000 plus miles of tread off the tires! My mechanic also said the clutch would have taken a severe beating in the process. Dumbfounded, I called for an explanation but was merely told to file a claim (which I did and which they subsequently denied). I never received a call back from the customer service manager nor any explanation or official apology. Infuriated, I began perusing reviews on Epinions, Yelp, and the Better Business Bureau and quickly realized what a shady, unethical firm this is (apparently they had their BBB charter revoked in 2005). Complaints range from trashed cars to theft to sexual harassment of customers! The sheer number and variety of complaints makes it sound as if DAS is some sort of mafia operation. Unbelievable. They ARE the cheapest alternative around but NEVER EVER use them to ship a nice car. Based on hundreds of negative reviews out there, it's clear that DAS employees will happily abuse customer cars with complete impunity.  (more)

This company will NEVER entertain your claim if you miss to document a damage at the destination/pick-up, NO matter what the circumstance or best efforts you do to notify them and their third party shippers (notified both DAS and their contracted third party shipper) in less than an hour after the delivery of the vehicle). ONCE YOU SIGN, YOUR CLAIM IS GONE!!!! My origin Bill of Lading did not show the specific damage to the car, so damage at the destination sort of just "occurred". Sign the document, and this company would care less how the damage got there. They will, of course, tell you that their "internal investigations" did not indicate any damage. Since they did not do it, then the owner, your neighbor, a bystander, or who knows who.......must have done it. So, UNLESS you have a perfect inspection at the destination or "LIKE to blame yourself or others for DAMAGE" to your own vehicle, STAY AWAY from this company.  (more)

It was terRible to have my car shipped by DAS. The car was involved in an accident during the transportation, but DAS only want to pay around $100 for over $600 evaluated damage. NEVER TRY THEIR SERVICE!  (more)

I purchased a new Corvette from Atlantic City and had it shipped to California. I made a mistake by initially signing up with another no-name shipping company that offered to ship the car for less money. Once I found out that they operate under 4 different names, and their business address is a residential house in Florida, I cancelled and signed up with DAS as this company does not operate from a basement. I was very concerned having a brand new, expensive car shipped by any company I have not heard from before. It is my baby that I bought with money saved over many years, and all the horror stories I've heard from other reviewers made for several restless nights. As I went through hell for many days, I thought to share my story with you all, and calm your fears. I found out that DAS ships thousands of cars across country every month. The car sat in Linden, NJ for a week before it was shipped out. I was able to track the car’s every movement as it made itself across the country and it arrived ahead of schedule in perfect condition. Thank you DAS!  (more)

Everything was as promised. After booking the job, we requested a pickup date change and it was handled easily and happily. Driver showed up right on time. Car was delivered early and DAS was happy to hold onto it for a day or two until it was convenient for us to receive it. They delivered it right to our door. On time again. DAS was exceptional in their customer service. Will use this company for my future services  (more)

I don't regularly write anything up, but I would like to let people know DAS did an brilliant job! I would advise them with the highest rating. My Booking Agent Bobby Jackson was very expert and explained the whole process to the T. I tracked my vehicle cross country with their on-line tracking system, which was good. Thank You DAS and particularly Bobby!  (more)

I conducted EXTENSIVE research on a shipping company that I could rely on since I'd never shipped a vehicle before. I looked at hundreds of reviews and after speaking with a representative I decided to go with DEPENDABLE AUTO SHIPPERS. Boy oh boy was I wrong! First off my husband is military and we were PCSing from Fort Hood (Texas) to Fort Myer (Virginia), and had to be in Virginia by a certain date. We both work so having my car in an unfamiliar state is critical b/c I am the one who takes our son to school and I've never ridden public transportation before and didn't know how it worked. Anyway, the day before my scheduled pick-up, 18 Dec 09, I STILL had not received a call from the wrecker. After I called I found out that Janis Pope had not put in the correct information, however, they quickly rebounded and a representative, I sure wish I could recall her name, not only made sure that all information was correct I also received that phone call within the hour from the guy coming to pick-up my truck. Had that representative not been so responsive and helpful I would have cancelled that day. The estimated delivery date was 2 Jan 10, needless to say they did NOT meet that estimate. However, I waited until the 4th of January to call just to give them time to deliver. I called Janis, since that was the only number I had, to get an update on when my truck would be delivered b/c I received NO correspondence from them. Well Janis transferred my faster than a hot potato to the automated system. It was like after I paid in full and they picked the truck up (and I couldn't cancel) I really didn't matter to them. After being on hold for about 20 minutes waiting to speak with a real live human being I preceded to use the automated system. Well apparently my vehicle has just been sitting around b/c the machine gave me an estimate of 9 JANUARY 2010!!!! Frustrated but still calm I continued to try to get a human and after another 4 or 5 minutes was connected to Mia,  (more)