Susan review for Dependable Auto Shippers (DAS)

Complete Review details by Susan
  • Posted By :   
  • Posted On :   
  • Posted From :   California
  • Review Title :   HORRIBLE EXPERIENCE
  • Star Rating :   
  • Rating:   1 Out of 5
  • Quote or Order ID :   45360014
  • Origin :   South Carolina
  • Pickup :   On Time
  • Destination :   California
  • Delivery :   Late
  • Honesty :   Poor
  • Knowlegeable :   Poor
  • Hold Times/Promptness :   Poor
  • Overall Customer Service :   Poor

Review Description

My broker turned me over to DAS after being unable to find my a carrier to leave out of SC. I agreed to using DAS knowing that they do hold vehicles for a bit until they have enough vehicles to put on a truck. I was given an ETA of 14-17 days (which is already longer than what I would expect, but I accepted with the lack of other options). I dropped off my car at their terminal and flew across the country. After about a 7 days, I called to check, and my car was still sitting at the terminal. At about day 13, I was finally told that my car was starting on its way. 2 days later, I called to check on the status again, and was told that my car never left and that it was still sitting in SC in its original terminal. I was baffled and outraged, especially by the poor communication. Why was I told that my car had left when in fact it had not? Also, we had reached the 17-day mark, and my car was STILL in its original destination. At this point, I called my broker, who was equally astounded, and he assured me that he would handle all communications with DAS from then on. After a few more days, car then proceeded to sit in ATL (only 5 hrs from SC) for 4 days unmoved before then starting for CA. Long story short, it took literally 28 days for me to get my vehicle. In that time, I could have driven across the country myself 4 times. The day the car arrived, no one called me. I had to call DAS to see if it was in CA, and then call the terminal location myself to confirm and then go pick it up. At the end, DAS did give me a discount (which I had to fight for) off the shipping price (price above is before discount). However, rest assured that whatever discount they gave me DID NOT COME CLOSE in any way to cover the extra cost of having to rent a car for so many days nor the opportunity cost I had to forgo in things not accomplished during that time period (try getting settled into a new home without a car after moving across the country).

Total Review for Dependable Auto Shippers (DAS)  : 53      View All