Stanford review for AmeriFreight

Complete Review details by Stanford
  • Posted By :   
  • Posted On :   
  • Posted From :   Oregon
  • Review Title :   AmeriFreight good; Continental Transporters = Nightmare
  • Star Rating :   
  • Rating:   4 Out of 5
  • Quote or Order ID :   921210066-IZ
  • Origin :   Texas
  • Pickup :   On Time
  • Destination :   Oregon
  • Delivery :   Late
  • Honesty :   Excellent
  • Knowlegeable :   Excellent
  • Hold Times/Promptness :   Excellent
  • Overall Customer Service :   Excellent

Review Description

Jasmine & Coni at AmeriFreight (broker) were great help & found a carrier; they were also helpful in documenting/filing the damages that occurred to two of the three cars I shipped via that carrier (Continental Transporters LLC). NOTHING against AmeriFreight, but I cannot recommend doing business with Continental Transporters LLC. Damage occurred to our vehicles while in Continental's care, and they tried to conceal the damages / deny their existence. Continental would not answer their phone number while cars were 3 DAYS later than their delivery ETA. One car arrived with a bent windshield frame & brand new non-OEM windshield installed, with the rear-view mirror and inspection stickers haphazardly re-applied. Both cars had gouged bumpers and scratches elsewhere upon delivery. One car's datalog showed abuse as well. I noted these damages before signing the bill of lading and contacted Continental that day. Calls were not returned, so I had to file a claim on my own insurance (and I'm now out my deductibles until my insurance firm squeezes Continental). Sent photos / links / documentation of damages to Continental's address via Certified Mail; no response. Very sub-par experience.

Total Review for AmeriFreight  : 792      View All