review for Sun Auto Transport

Complete Review details by
  • Posted By :   
  • Posted On :   
  • Posted From :   Florida
  • Review Title :   AVOID AT ALL COSTS!!! BEWARE
  • Star Rating :   
  • Rating:   0 Out of 5
  • Quote or Order ID :   Beltran
  • Origin :   California
  • Pickup :   Never
  • Destination :   Florida
  • Delivery :   Never
  • Honesty :   NA
  • Knowlegeable :   NA
  • Hold Times/Promptness :   NA
  • Overall Customer Service :   NA

Review Description

The first scheduled pick up date was May 20th, 2011, I waited all day, called them many times, no one answered, it was not until the next day at 7pm that a driver called me to tell me that he would pick up my car, I had a problem with that because he was not the driver that I was told would pick up my car, I would not have had a problem if Jainny or someone from that company would of informed me of the changes and that it was still under the insurance guarantee etc. I was very upset, felt that I was not taken seriously enough to receive a call back. On May 23rd, 2011 I was finally able to contact them and spoke to Felipe who told me that they would not refund the total deposit but would discount $50.00 for the inconvenience which I though was ok and then proceeded to schedule me for May 27th, 2011 again I waited all day I personally called the driver to make sure he was coming that day, when at approx. 7-8pm the driver calls me upset that he can't find my house, I asked him where he was so that I could guide him and that is when he tells me he is in SAN DIEGO I don't live in San Diego, I live in Riverside, CA which is about 80+ miles north of San Diego, all the documents including the paypal transactions have my Riverside, CA address. I should have suspected that they were not professional enough back when I was scheduling the first pick up Jainny had my address and tells me that the driver would pick my car up in Los Angeles which is 50+ miles west, I told her I lived in Riverside not Los Angeles and she said I thought you lived in CALIFORNIA, I had to explain the different cities etc. The second pick up was a bust, so I contacted them again the following Monday asked for a full refund and was treated very badly by miss Jainny she was very rude and basically told me I didn't know my own address. I can work with people who can acknowledge their mistakes but dislike those who blame others for their own incompetence. After giving them many opportunities to make things right I went with another company that scheduled my car pick up quickly and efficiently I had absolutely no problems. With Sun Auto Transport I lost time, work days and had to change my flight and even after so many mistakes on their part I was told that they have a NO REFUND POLICY which would be ok if and when they had not made so many mistakes and would have been able to offer reliable services nothing went right, BEWARE!!!!

Total Review for Sun Auto Transport  : 25      View All