Norm Gilbertson review for Stateway Auto Transport Inc.

Complete Review details by Norm Gilbertson
  • Posted By :   
  • Posted On :   
  • Posted From :   Washington
  • Review Title :   Piss Poor Communication
  • Star Rating :   
  • Rating:   0 Out of 5
  • Quote or Order ID :   1358393
  • Origin :   Arizona
  • Pickup :   Never
  • Destination :   Washington
  • Delivery :   Never
  • Honesty :   Poor
  • Knowlegeable :   Poor
  • Hold Times/Promptness :   Poor
  • Overall Customer Service :   Poor

Review Description

One car to pick up in AZ and deliver to WA. Was on a short schedule because of a prescheduled trip overseas. Gave them 11.5 business days and 15.5 calendar days to arrange shipping. No problem, they said. With 5 business days to go, I gave them an increase in fees of 42% to try to get it done. Got Rachel on the phone 1 time and she said making my schedule was doable. Sent numerous emails to Rachel, numerous calls to Rachel and staus team - never reaching a person but leaving messages. Never a return call!!!!!!!!! Ended up making expensive short notice airline reservations to fly down and drive back. A wasted 2 weeks of my life. Don't know if all the transport companies are this incompetent but you should try any other one except Stateway.

Total Review for Stateway Auto Transport Inc.  : 36      View All