review for Plaza Auto Transport

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  • Review Title :   Awful Experience.
  • Star Rating :   
  • Rating:   0 Out of 5
  • Quote or Order ID :   
  • Origin :   Indiana
  • Pickup :   Late
  • Destination :   California
  • Delivery :   Late
  • Honesty :   NA
  • Knowlegeable :   Poor
  • Hold Times/Promptness :   NA
  • Overall Customer Service :   NA

Review Description

We had a horrible experience with this company! We set things up a week ahead of time and they said they would be in contact us when they found a driver to transport our car. We never heard back from them for nearly a week, and when we called they said they were still looking and would get back to us the next day. We never heard from them the following day, so we called and received the same answer. We asked on multiple occasions for them to run the price by us before booking our transport. We found out the price when the transport company called us to arrange pick up the to this company and will NEVER use their sernext day with a significantly higher price that was quoted. We never were called or emailed to finalize the offer by Plaza Auto until we called to double check on things. Our vehicle was delivered four days later than our latest drop off date requested, and we gave a week for pick up options. Dispatch staff were disrespectful, unprofessional, rude, and awful after our car was picked up. It made it very clear that they were only nice till they got the pick up, and afterwards were only in it for the money and could care less how they treat you. They were the only transport company that got back to us quickly for a quote, but the experience was NOT worth the convenience. I would NEVER refer someonevices again.

Total Review for Plaza Auto Transport  : 12      View All