DAN review for Level One Transport

Complete Review details by DAN
  • Posted By :   
  • Posted On :   
  • Posted From :   California
  • Review Title :   EXCELLENT SERVICE-ONE CAVEAT
  • Star Rating :   
  • Rating:   5 Out of 5
  • Quote or Order ID :   2380
  • Origin :   California
  • Pickup :   On Time
  • Destination :   New Hampshire
  • Delivery :   Late
  • Honesty :   Good
  • Knowlegeable :   Good
  • Hold Times/Promptness :   Good
  • Overall Customer Service :   Good

Review Description

Camille at Level One operates as a broker, she provided an excellent service at a reasonable cost. The transporter she used was Auto Carrier Services, although the service was good it did not approach the stellar service provided by Level One. Delivery was ESTIMATED to take seven days, it took fourteen. The delay was partly due to the fact that a holiday weekend was thrown into the mix. Because of this delay I tried to get updates from the driver. Several messages were left on his cell phone without any response. It took two attempts going through ACS main office to finally get in touch with the driver and get the update I was seeking. When the car arrived it was covered in mud, even though it was on the most forward/highest point on the carrier! To see it in such a state was disappointing and it made a close inspection of the vehicle for any transport damage impossible. I reluctantly signed the transport manifest, drove the car to a car wash and was pleased to find no damage beyond what had been reported to me by the previous owner.

Total Review for Level One Transport  : 6      View All