Nina Kahle review for Best Rate Auto Transport

Complete Review details by Nina Kahle
  • Posted By :   
  • Posted On :   
  • Posted From :   California
  • Review Title :   Very Poor Service
  • Star Rating :   
  • Rating:   0 Out of 5
  • Quote or Order ID :   26476-FL
  • Origin :   Michigan
  • Pickup :   Never
  • Destination :   California
  • Delivery :   Never
  • Honesty :   NA
  • Knowlegeable :   NA
  • Hold Times/Promptness :   Poor
  • Overall Customer Service :   Poor

Review Description

I arranged for my car to be transported from Michigan to California a month in advance of the move date and provided a 3-day pick-up window I was told would be "perfect." I stipulated that the vehicle must be picked up no later than 7/8/10 as I would be leaving myself on the 9th. Was told this was not a problem. Never got any calls from the company, I am the one who had to call to inquire as to when my vehicle would be picked up. All I got was apologies that no transport truck had yet been found. It was blamed on the holiday weekend. Ok - I could maybe understand that. But I had been guaranteed a pick-up within the window I provided. I was told this was highly unusual. Later I was told $10.00 had been added to the driver offer. Which is no big deal but the price was also "guaranteed." I was told more than once that I would be contacted before the close of the business day with a status, but never was. All contact made was on my end -- and my car is STILL in Michigan today -- 7/12/10. I have had to leave it with a nervous neighbor and meanwhile - will be forced to rent a car until I can get another company to handle this. I would NOT recommend this company to anyone. The only thing they are good at is saying they are sorry.

Total Review for Best Rate Auto Transport  : 8      View All