kpar review for Alena Enterprise Inc

Complete Review details by kpar
  • Posted By :   
  • Posted On :   
  • Posted From :   New Jersey
  • Review Title :   Dishonest Company
  • Star Rating :   
  • Rating:   1 Out of 5
  • Quote or Order ID :   
  • Origin :   New Jersey
  • Pickup :   On Time
  • Destination :   Hawaii
  • Delivery :   On Time
  • Honesty :   Poor
  • Knowlegeable :   Poor
  • Hold Times/Promptness :   Average
  • Overall Customer Service :   Average

Review Description

Vehicle had 100+ miles when I received from Port. When I questioned Alena Enterprises about this she lied and told me that she knew nothing about this. I asked her to call me back regarding the mileage and never heard from her. When I spoke with the holding area in San Diego they advised me that they received the car. with the additional mileage. They also advised me that they record the mileage once it is received prior to putting vehicle on the ship. If you use this company you will notice that their bill of lading form does not specify the number of miles on the vehicle. A word to the wise, take a pic of the odometer with a date that it was picked up, thereby alleviating any problems. I was advised that my car was driven 5 miles to the transport truck that was being driven to the port in San Diego. Obviously the truck was 95 miles further than what I was told. There is something to be said about honesty!!

Total Review for Alena Enterprise Inc  : 12      View All