I needed to ship a Mini Cooper from Jackson Hole Wy to New York, and Accelerated was recommended by the dealership. I was going to use another carrier that was $250 less, but went with Acceleratedd due to the recommend and they said they could pick it up within 2 days. They said they'd pick it up Thursday, then Friday, then finally Monday. The car then sat in Denver until that Saturday. I was told the car would still reach New York on time despite being 1 week late at this point. It did not. When I called to check the status, they simply told me where it should have been, without any actual facts. On the hay it should have arrived in NY they finally started checking the car's actual status. It was in Pennsylvania. Well, not really, because the next day, it actually was still just at the PA border. Now, I'm trying to figure out when they can actually deliver to NY and try tell me they'll check and call back. NOBODY will call back EVER. Not only will they not call back, but now I am only getting the reps voice mail unless I go through the operator. Miraculously he answers if I don't all his extension directly. Go figure. The car was eventually delivered 6 days later than originally promised (and they did give themselves 2 weeks to transport with their estimated deliver time). I have tried to get some sort of refund, but not surprisingly, nobody can do anything and nobody will call back. These guys were a total nightmare. They had absolutely no idea what was going on and took no responsibility.