review for AV Transport

Complete Review details by
  • Posted By :   
  • Posted On :   
  • Posted From :   Pennsylvania
  • Review Title :   Car Delivered intact, Poor delivery estimates
  • Star Rating :   
  • Rating:   3 Out of 5
  • Quote or Order ID :   32326-WR
  • Origin :   Arizona
  • Pickup :   On Time
  • Destination :   Pennsylvania
  • Delivery :   Late
  • Honesty :   Poor
  • Knowlegeable :   Poor
  • Hold Times/Promptness :   NA
  • Overall Customer Service :   NA

Review Description

I was gifted a car in Phoenix, AZ and decided to ship it back to the Altoona, PA area. The carrier, 'AV Transport', was booked through 'Quality US Transport LLC'."QUST" sent the initial confirmation email/invoice that included deposit, money due at delivery, as well as the pickup and delivery date estimates. ***The Good about AV Transport: -Price was competitive, especially considering current fuel prices. -The driver (Alex) and the dispatch woman were polite during all phone communications. -They accurately documented the car's condition prior to shipping. -The car was delivered in the exact same condition that it was picked up in. There was dirt from travel, but that's to be expected in an open car carrier. -The odometer reading was virtually unchanged from the time of pickup (definitely no joy-riding). -During Delivery, the driver gave me ample opportunity to examine the vehicle before making payment and signing off on the "Bill of Lading" form (it releases them from all damage claims after it's signed, so be diligent in your inspection). ***The Not So Good: -Original delivery estimates were off by approximately a week. -Subsequent delivery estimates (all three of them) I received by phone were off by days, then a day, and finally by about 12 hours. I was given various excuses for the reoccurring delays ranging from driver illness to a death in the family. I can't speak to the veracity of these excuses; what I can confirm is the adjusted delivery times given during these conversations weren't accurate. -The phone communications could have been more fluid and timely. There were times that my calls to the driver's phone weren't returned until the next day. This delay normally wouldn't be an issue for me, but things were running way behind schedule by this point and the delay in returning my calls was less than comforting. Summary: If you choose to use this carrier, know that your vehicle will arrive unharmed, communication with the driver/dispatch is pleasant (when it occurs), and there is thorough documentation of the vehicle's condition at the time of pickup. (which is beneficial to all parties). Be aware that they make NO guarantee on the actual delivery date/times. AV Transport is well aware of this policy as demonstrated by my delivery being almost a week "late". If you're not pressed for time and want to save some money I can recommend this company in good conscience.

Total Review for AV Transport  : 5      View All