State 2 State Auto Transport Inc. - Review

Transported my car from CA to FL without any problem. Price was very competitive, communications were excellent. Total transaction was very smooth. Gilles and Ivan were very courteous, friendly and professional. Strongly recommended.  (more)

Greetings, my husband and I have moved many times, having much experience at our age. So does STATE TO STATE. That is why we continue to do business with STATE TO STATE. Respectfully submitted, Patricia & Gary  (more)

They call every day to say they are working on it. HOPING they will have someone within the next few days. After 12 days, I went with someone else. It has now cost me STORAGE FEES, do to their ineptness and of course without my vehicle. Here is the text from one of their emails "I would like to inform you that we have a truck in your area that we are in the process of loading. If you are with a shipping company already and the vehicle is not moving, they are probably giving you the run around." They do a very good job of convincing you they are on the up and up and actually they are the ones who give you the run around. Learn from my mistake and DON"T WASTE YOUR TIME WITH THEM!  (more)

They picked up the car on Friday with only a few problems. They told me they'd be there around 10-11 am so my fiance stayed home from work to be there and they didn't show up until almost 2 pm so that was a little annoying but definitely understandable given the people we were dealing with (non-educated and incredibly rude). Where my frustration came in was on Saturday. I got a call around 2:45 pm CST from a guy who could barely speak English. He said he would be in Branford, CT Sunday morning by 10 am. I clarified with him that it was the following Sunday (9/30) like you and I agreed. He said no, it was yesterday (9/23). I immediately started to get upset knowing that you told me to stop worrying and you guys do this all the time and that was far from what was happening. Every concern I had was now coming to fruition. I told the driver (or attempted to with his broken English) that we would not be there and he'd have to wait until next Sunday (9/30) to deliver. He hung up on me and then about an hour later I get a call from his dispatcher. He tells me that if they cannot deliver by 11 am, that he will bring the car to Springfield, MA and we'd have to pick it up there. Where our house is is a good 2 hour drive to Springfield! Trying to be polite, I was getting irate that I was the one being inconvenienced for something that wasn't my fault. To make a long story short, he told me to call someone in the area and have them get the car. I said that isn't my responsibility as I paid for a service that they were not coming through on. So here I was calling my Mom asking for her to help get $500 cash and to have the guy deliver the car to her on Sunday. To no shock, she didn't have $500 cash on her and now that it was almost 5 pm EST on a Saturday, every bank was closed and wouldn't be open until Monday. So she had to call my Dad (her ex) to ask for his help as well. Your company/broker company put me in a VERY difficult spot and an extremely awkward one. After I called the dispatcher back, he said that if the car wasn't delivered by 12 noon, he was bringing it to Springfield, MA. I asked him to please work with me as I was already going out of my way to work with him when I should've had no obligations to. My Mom had plans until 4 pm and wouldn't be around to accept the car until then. He finally worked with me after a 3rd phone call to him and the car was delivered yesterday. I do not know of any body damage issues but I won't be able to check that out until we arrive this Saturday, 9/29. The delivery guy was a complete jerk to my Dad yesterday and demanded that my Dad drive him back to his truck after he was a jerk dropping off the money. Just simply an awful experience all thanks to the companies that State 2 State brokers with. I just want others to know that when JP at State 2 State says not to worry and he does this all the time, you still have every right to worry.  (more)

On December 22, 2011, I entered into contract with State2State to transport my car from FL to CT four months later, specifically on any day of their choice April 23-27, 2012. The pick-up was never made despite daily reminders and queries by phone and e-mail. State2State's written explanation on the last pick-up date was "unfortunately the carrier's (sic) haven't fulfilled a full load as of yet." In other words, since this small company - officially listed with 1-4 employees - obviously didn't have enough orders, the trip wasn't worth their while, and they decided to unilaterally cancel our contract, something that created significant problems for me. I must therefore rate State2State a company that can NOT be trusted and that I in no way whatsoever want to recommend.  (more)

I used this company to transport my 2010 Nissan Altima from west texas to Oahu, Hawaii. They misquoted the price I was to pay to Matson, the shipper out of Long Beach, so I ended up paying more than they quoted. After the driver picked up my vehicle, I couldn't get ahold of the agents at State 2 State to save my life. The driver's truck broke down in San Antonio and was delayed for 11 days. Not his fault really, but the worst part was State 2 State never notified me of the delay! I had to call the driver directly to find out my car was still in Texas when I was expecting it in Honolulu the same week. He even called State 2 State to ask if he should call me about the situation, and they told him no! Worst customer service ever!  (more)

I couldn't beleive how prefessional they were. The customer service was unbeleivable. My vehicle needed to move quicly cause another company screwd me and state 2 state called me cause they had a truck in the area and they saved the day. thanks guys  (more)

Great communication! This is a great company to deal in future.  (more)