Patricia review for Direct Express Auto Transport

Complete Review details by Patricia
  • Posted By :   
  • Posted On :   
  • Posted From :   California
  • Review Title :   Great experience!
  • Star Rating :   
  • Rating:   5 Out of 5
  • Quote or Order ID :   
  • Origin :   California
  • Pickup :   On Time
  • Destination :   Iowa
  • Delivery :   On Time
  • Honesty :   Excellent
  • Knowlegeable :   Excellent
  • Hold Times/Promptness :   Excellent
  • Overall Customer Service :   Excellent

Review Description

I was really dreading shipping my car because of all the horror stories I read on the web and because it seemed the choices were overwhelming without a definitive rating site! I did use the available sites, though, and read customer reviews. I went with Direct Shipping because of several reasons: 1) they had a five star rating, 2) I called and within a few hours had a quote and an assigned transporter for almost $200 less that the least expensive quote I had gotten so far, with an estimated pickup date the next day, 3) when I saw a bad rating for the transporter on the BB site and called Direct Shipping about it, they immediately told me that they could assign another shipper if I wanted, but, checked their records and saw that they had shipped 471 cars with the transporter without incident. That was good enough for me. The driver, Bob, was great and met me on Thursday to pick up my car and delivered it on Saturday! Miracle! Even though they advertise door-to-door, it is unrealistic to expect them to drive the truck through neighborhoods, but, he got within a 1/2 mile each time (once due to construction, the other because of small windy roads). I thought this was fine since it was so much less than others. I have read, though, that sometimes when a low price is quoted it is a "bait and switch" ploy - not this time! I think I hit the transporter at a perfect time - 8 other cars going to Chicago and I was the one stop on the way. Turned out to be the best choice!

Total Review for Direct Express Auto Transport  : 14      View All