review for AutoStar Transport Express

Complete Review details by
  • Posted By :   
  • Posted On :   
  • Posted From :   California
  • Review Title :   DONT USE THEM!
  • Star Rating :   
  • Rating:   0 Out of 5
  • Quote or Order ID :   
  • Origin :   District of Columbia
  • Pickup :   On Time
  • Destination :   
  • Delivery :   Late
  • Honesty :   Poor
  • Knowlegeable :   Poor
  • Hold Times/Promptness :   Poor
  • Overall Customer Service :   Poor

Review Description

I received negligent service from Autostar Transportation Service, a company that transports vehicles. I originally hired Harvester Trucking (http://harvestertrucking.com/) out of Illinois. As this system apparently works, one company then contracts another to do the actual transportation. This is where Autostar (http://autostartransport.com/) was contracted. I was assured that the vehicle would arrive on the 21st of December. I specified that this was essential, as I had arranged for a driver to transport the vehicle from the drop off to where I live. I contacted the driver of the Autostar truck who said that the car would be dropped off on 20th. Great! After that, I received no contact whatsoever. The Autostar driver did not answer the phone. The company was closed. Harvester Trucking said they could not contact Autostar and the car could be reported stolen. I finally was able to get in touch with Autostar on Dec 26. That's almost a week having no idea where my car was, if the transport was in a ditch somewhere, or if the car was in a chop shop. When I finally got someone on the phone, the only explanation that they offered was that "things get a little mixed up around the holidays." As a result, my wife had to make a separate trip to Washington to get the car. The vehicle was finally delivered on the 27th. Alas, she did not look over the vehicle closely, and failed to note the damage to it before signing the release. When she saw it she called me, and I reported it, with photos, one hour later. The representative assured me that while it was not company policy to pay for any damages after a vehicle had been signed for, he would submit the report to the owner, who would get back to me. No word since. As a general note, the representatives with whom I had any contact were rude. Please also note the following reports: http://www.ripoffreport.com/auto-shipping-companies/autostar-transport/autostar-transport-autostar-tr-a34e0.htm

Total Review for AutoStar Transport Express  : 33      View All