Jen review for AutoStar Transport Express

Complete Review details by Jen
  • Posted By :   
  • Posted On :   
  • Posted From :   Florida
  • Review Title :   VERY poor customer service
  • Star Rating :   
  • Rating:   1 Out of 5
  • Quote or Order ID :   
  • Origin :   Florida
  • Pickup :   Late
  • Destination :   Washington
  • Delivery :   Late
  • Honesty :   Poor
  • Knowlegeable :   Poor
  • Hold Times/Promptness :   Poor
  • Overall Customer Service :   Poor

Review Description

I had a friend who was moving from Florida to Washington and needed to have her car shipped to her. I agreed to make sure her car was picked up from my house. I had a customer service agent call me on Wednesday afternoon to let me know that the car would be picked up either Thursday evening or Friday morning. I told her that Thursday evening would not work because I would be at work from 12 noon until 1AM. I am a restaurant manager. We do not work 9-5 everyday and sometimes I work long days. I also told her I would not have access to my personal phone and asked if the driver could come Friday morning. She was very rude to me and accused me of lying about not being available because "no one works hours like that". I told her that regardless of what she believed I would not be available Thursday night. She was not helpful but I figured I had made it clear that I would not be available Thursday but would be happy to greet the driver Friday morning. On Thursday night (friday morning) I returned home at 1 AM to a message on my phone from the driver saying he wanted to pick the car up after 1AM. I am a single woman and was not too keen on the idea of a stranger coming to my house in the middle of the night. About 5 minutes later I got a call from the driver stating he was outside my house waiting for the car. I was very uneasy about answering the door especially after I thought I had made it clear that I would not be available that evening. I also did not figure that a company who prides themselves on customer service would basically force themselves into your residence at all hours of the morning. The driver was polite and apologetic. I told him it was not his fault but I was very put off by this experience all together. I hope the car arrives without any problem.

Total Review for AutoStar Transport Express  : 33      View All