Jennifer review for AutoStar Transport Express

Complete Review details by Jennifer
  • Posted By :   
  • Posted On :   
  • Posted From :   Texas
  • Review Title :   Liars! Use ANY other company!
  • Star Rating :   
  • Rating:   1 Out of 5
  • Quote or Order ID :   284569-KV
  • Origin :   California
  • Pickup :   Late
  • Destination :   Texas
  • Delivery :   Late
  • Honesty :   NA
  • Knowlegeable :   NA
  • Hold Times/Promptness :   NA
  • Overall Customer Service :   NA

Review Description

My husband and I purchased a Jeep in California and decided to have it shipped back. We looked at a bunch of transport companies and decided to go with AutoStar. When my husband got on the phone with their rep, George, he liked everything that he heard. For an extra $50.00 the Jeep would be picked up the next day AND delivered to our house on Saturday. We were excited and surprised we were going to get it back so soon. After 4 days of going back and forth, and the Jeep not being picked up because of the driver's truck being in the shop, we find out that the Jeep will finally be picked up. However, not only is it not going to be delivered when we originally were told, on Saturday. It is going to be another 5 days. Come to find out, the driver NEVER agreed to have the Jeep delivered by Saturday in the first place. This company was just trying to get more money out of my husband and making false promises that they never even attended to attempt to keep. I am so sorry we ever did business with them. This has been absolute hell and a waste of time. If the Jeep pick up wasn't going to be done today, we would just cancel the whole freaking thing. For any of you looking for a transport company, save yourself the headache and choose someone else!

Total Review for AutoStar Transport Express  : 33      View All